Privacy Policy - PetDx®

Privacy Policy

YOUR PRIVACY IS IMPORTANT TO US

This privacy policy (“Privacy Policy”) describes the policies and practices of 4Paws Dx, Inc. (sometimes referred to as “PetDx,” “us,” “we” or “our”) relating to the information we collect when you visit and use our websites (including petdx.com, vet.petdx.com, clinic-locator.petdx.com, cancersafe.petdx.com, and support.petdx.com) and utilize our products and/or services (collectively, “Services”).

We value the privacy and security of your “personal data,” which as used herein means any information relating to an identified or identifiable natural person.

The purpose of this Privacy Policy is to provide you with a description of our personal data collection, processing, and disclosure practices. If you provide us with your personal data, or we obtain control of personal data about you from other sources, we treat your personal data according to this Privacy Policy.

HOW YOU ACCEPT THE TERMS AND UPDATES TO THE PRIVACY POLICY

You consent to and agree to be bound by this Privacy Policy, and expressly accept the terms herein, by accessing our Services or by using our websites. From time to time, we will update this Privacy Policy as we adopt new practices and procedures related to your personal data. Any changes to this Privacy Policy will be placed here and will supersede the prior version. If we make changes to this Privacy Policy, we will revise the “Last Updated and Effective Date” above and, in some cases, we may place a notice on our website at www.petdx.com and we may send you a notice of our changes as well if you have provided us your e-mail address. Your continued use of our Services following the posting of changes constitutes your acceptance of such changes.

THIRD PARTY DATA COLLECTION PRACTICES

This Privacy Policy does not apply to the personal data collection and disclosure practices of any third parties that have retained us to provide our Services for you, such as your veterinary office. Further, if you click on a hyperlink taking you from this website to another website, PetDx shall not be responsible for the privacy and security practices or the content of such website, or any collection of your personal data by the third party operating such website. We encourage you to review the privacy policies of those third parties.

THE PERSONAL DATA WE COLLECT ABOUT YOU

We may collect your personal data when providing our Services. This personal data may include your name, address, email address, telephone number, your Internet Protocol (“IP”) address, browsing information and history while using our Services, PetDx account information (including usernames and passwords), veterinary or veterinarian information, and employment information (including job position/role if applicable). We may also be given your personal data by your veterinary office or your veterinarian about you. For more information, please review your veterinary office or veterinarian’s privacy policies and procedures.

THE REASON WHY WE COLLECT YOUR PERSONAL DATA

The personal data we collect helps us address your needs, provide our Services, and carry out our business and legal obligations. Specifically, the personal data we collect enables us to: (1) provide our Services; (2) operate, maintain, and improve the quality of our Services; (3) communicate with you by postal mail, e-mail, text (SMS, MMS), and/or phone about our Services; (4) to carry out other purposes that are described to you at the time the information is collected; and (5) as otherwise required by law.

WHETHER WE SHARE YOUR PERSONAL DATA WITH OTHERS

We do not share your data with third parties, except as governed and directed by your veterinary office or veterinarian. We do not sell your data for any purpose.

We may also share your personal data, if necessary, to: (1) comply with domestic and foreign laws; (2) comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by domestic and foreign authorities; (3) cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate domestic and foreign laws; or (4) exercise or defend legal claims.

HOW WE PROTECT YOUR PERSONAL DATA

We have implemented and maintain reasonable security procedures and practices, and commercially reasonable technical and organizational measures, to ensure a level of security appropriate to the risk, in order to help protect your personal data from unauthorized access and exfiltration, theft, or disclosure. We cannot guarantee the security of any personal data you transmit to us, and by using our Services, you acknowledge this risk. We will notify you if there is a breach of our security where required by law or deemed necessary.

RETENTION OF PERSONAL DATA

Your personal data will be retained for the time required to fulfill the purposes for which it was collected and processed, including internal research, or as otherwise specified at the time of collection. Our retention policy applies to the following categories of personal data: name, address, email address, telephone number, your Internet Protocol (“IP”) address, browsing information and history while using our Services, PetDx account information (including usernames and passwords), veterinary or veterinarian information, and employment information (including job position/role if applicable).

CHILDREN

Our Services are not intended for or directed at children under the age of 18. In addition, we do not knowingly collect information from children under the age of 18. Only adults 18 years or older are allowed to use our Services.

COOKIES & WEB BEACONS

We use cookies on our website. Cookies are small text files that a website transfers to your computer or other devices. They are widely used to make websites work or improve the efficiency of a website. Cookies help with website functionality and user experience because websites can read and write to these text files, enabling our website to recognize you and remember important information that will make your use of our website more convenient. Please note that some cookies are necessary for the optimal functioning of our website. If you choose to delete or reject cookies, you may not be able to use all of our website’s features to their fullest.

We may also use web beacons which collect information from our websites and from email we may send to you. Web beacons are electronic images which can be used to deliver cookies, count visits, or tell if an e-mail has been opened or acted upon.

We do not use technology that recognizes and complies with a “do not track” signal from a web browser.

RIGHT TO REQUEST PERSONAL DATA COLLECTED

In addition to the rights set forth otherwise in this privacy policy, for the preceding twelve (12) months, you may be entitled to request from us:

• The categories and specific pieces of personal data we may have collected about you.
• The categories of sources from which we may have collected your personal data.
• The business or commercial purpose why we may have collected your personal data.
• The categories of third parties with whom we may have shared your personal data.
• The categories of personal data that we may have shared with third parties about you for a business purpose.

You may submit a request for the information above by calling us at (833) 464-7297, emailing us at help@petdx.com, or visiting support.petdx.com and filling out a ticket. Once you contact us through one of these channels, we will need to confirm your identity, or we will be unable to process your request.

RIGHT TO CORRECT INACCURACIES

You may also have the right to request that we rectify (correct, update, or modify) inaccurate personal data we may have collected or maintained about you. You may exercise your rights by calling us at (833) 464-7297, emailing us at help@petdx.com, or visiting support.petdx.com and filling out a ticket. Once we receive your request and verify your identity, we will let you know what, if any, personal data we can rectify from our records.

RIGHT TO OPT OUT OF DATA SHARING

You may also have the right to opt out of having your personal data shared with a third party. You can opt out of sharing your data with a third party by calling us at (833) 464-7297, emailing us at help@petdx.com, or visiting support.petdx.com and filling out a ticket. Please note that we do not track users across devices, so you will have to opt out from each device where you access the Services.

AUTOMATED DECISION-MAKING

We may in some cases use automated decision-making, as authorized by legislation, to assist in sorting and analyzing the data we collect. For certain categories of data, you can always request a manual decision-making process instead or choose to opt out of any automated decision-making process. You can exercise your opt-out rights by calling us at (833) 464-7297, emailing us at help@petdx.com, or visiting support.petdx.com and filling out a ticket.

RIGHT TO HAVE INFORMATION DELETED

You may also have the right to request that we delete what personal data we may have collected or maintained about you. Once we receive your request, we will let you know what, if any, personal data we can delete from our records.

There may be circumstances where we cannot delete your personal data. Some of these instances include, but are not limited to, if we need to: (1) retain your personal data to complete a transaction, provide a good or service, fulfill the terms of a written warranty, or to perform under a contract between us; (2) detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for that activity; (3) debug to identify and repair errors that impair existing intended functionality; (4) exercise free speech or ensure the right of another consumer to exercise his or her right to free speech; (5) comply with the law; and (6) use your personal data for internal and lawful purposes.

You may submit a request to delete your personal data by calling us at (833) 464-7297, emailing us at help@petdx.com, or visiting support.petdx.com and filling out a ticket. Once you contact us through one of these channels, we will need to confirm your identity to process your request.

You may use an authorized agent to submit requests on your behalf to exercise the rights above. When contacting us through the methods above to exercise any of these rights, please indicate whether you are an authorized agent and we will provide you instructions on how we will verify and process your request.

EFFECTIVE DATE/UPDATES/QUESTIONS

The effective date of this Privacy Policy is April 26, 2022. We may update the Privacy Policy at any time in our sole discretion. When it is updated, the updated Privacy Policy will be made available on the Website for your convenience.

If you have any questions regarding the Privacy Policy, please contact us using the information below:

By Email

By Ticket

Visit support.petdx.com and fill out a ticket.

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